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New cyber support hub for retail businesses launches as cyber-attacks on retailers increase by 30%

Today, Monday 20th June, sees the Cyber Resilience Centre for the West Midlands and the British Independent Retailers Association (Bira) launch of a new cyber support hub for its members. Bira is the leading trade association for independent retailers in the UK, whose mission is to support, protect and grow the business of British retailers.

The retail industry is responsible for around 16% of the West Midlands economy which makes it the largest in the region. Birmingham is the leading centre in the county and one of the strongest centres in the whole of the UK with the Bullring in particular being of retail acclaim.

A report published by PwC revealed that cyber-attacks on retail clients had increased by over 30%, and with the opening of retail businesses having increased by 8% in the last two years, the industry is becoming more and more appealing to cybercriminals. There have been further reports that suggest cyber-attacks on retailers occurred roughly 1 in every 8 days in 2021.

To help retailers across the whole country to strengthen their cyber security and adopt basic practices, the newly launched cyber support hub will host a surplus of content that includes easy-to-follow and simple top tips on key topics such as two-factor authentication, the use of passwords, application and software updates.

Whilst the launch is happening as a result of the collaboration between Bira and the Cyber Resilience Centre for the West Midlands, the new support hub is available to retail businesses across the country. The WMCRC is one of 9 cyber resilience centres that have been stood up as a network to support businesses across England and Wales, giving every region its own cyber resilience centre. All members and visitors of the centres on the network are encouraged to make full use of the support hub. To find your local centre, visit

Project Lead, Detective Inspector Michelle Ohren, Head of Cyber and Innovation at the Cyber Resilience Centre for the West Midlands commented:

“I’m thrilled to be able to announce the launch of our new cyber support hub for Bira’s members, as I’ve seen first-hand through my policing career the devastation that cyber-attacks can cause.”
“Cyber security is not just for large companies; I can’t state that enough. We see many businesses regularly suffer cyber-attacks that can take them offline for days, weeks and sometimes permanently. It may be as simple as hackers gaining unauthorised access to your store’s social media account, and revoking your access, leaving you unable to access the account. During which time the hackers are able to post content with dangerous links.”
“This would be unknown to your customers, who would then potentially buy through your platform, with the money being deposited in fraudulent bank accounts. This leads to your customer being left with no product or service. Whilst this may seem unlikely, it’s quite the opposite, and sadly just one of the ways cybercriminals can launch an attack on your business.”

Andrew Goodacre, Bira CEO added:

“With increased levels of on-line shopping it is vital for retailers to have good cyber security in place. Shoppers expect their details to be secure and good security will retain consumer confidence. This Hub is an excellent way of informing and helping independent retailers.”

Improve your business’s cyber security with free membership at the Cyber Resilience Centre for the West Midlands

With this membership, you will receive regular tips and guidance on how to firm up your business’s cyber security. We have already produced checklists for you to follow to help you develop best practices, short and easy to follow videos that highlight how to spot the signs of a phishing attack and many other resources.

Receive your digestible welcome pack when signing up today and start protecting your business today.


The contents of this website are provided for general information only and are not intended to replace specific professional advice relevant to your situation. The intention of The Cyber Resilience Centre for the West Midlands is to encourage cyber resilience by raising issues and disseminating information on the experiences and initiatives of others.  Articles on the website cannot by their nature be comprehensive and may not reflect most recent legislation, practice, or application to your circumstances. The Cyber Resilience Centre for the West Midlands provides affordable services and Trusted Partners if you need specific support. For specific questions please contact us.


The Cyber Resilience Centre for the West Midlands does not accept any responsibility for any loss which may arise from reliance on information or materials published on this document. The Cyber Resilience Centre for the West Midlands is not responsible for the content of external internet sites that link to this site or which are linked from it.

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